Bharat Care Health FAQ

A connected healthcare platform that brings patients and healthcare services into one place. It's designed as a starting point for finding doctors, hospitals, diagnostic labs, pharmacies, emergency support, appointments, health records and personal health-management tools, so patients don't need a separate app for every part of their care.

It helps people discover, access and manage their healthcare journey from a single platform — finding participating doctors and hospitals, managing appointments, using health tools such as the symptom checker and health tracker, locating hospitals and blood banks, booking diagnostic tests, and keeping prescriptions and records in one place.

To make healthcare easier to navigate and more transparent for patients, healthcare providers and healthcare organisations, over the long term — reducing the guesswork involved in finding the right doctor, hospital or service.

No. Bharat Care is a technology platform and healthcare ecosystem — not a hospital, clinic or medical practice — and it doesn't replace the independent professional judgment of doctors or other healthcare providers.

Not in the traditional sense. Bharat Care connects patients with healthcare services and providers through a common digital ecosystem rather than operating as a transaction-first marketplace. Exact service availability — which doctors, hospitals, labs or pharmacies you can find — depends on provider participation and the current stage of rollout in your area.

Bharat Care is being developed for healthcare users and organisations in India, with the project designed for expansion across the country as more cities, providers and services come on board.

Bharat Care is designed in Kolkata, India, with a wider India-focused healthcare vision.

Patients and healthcare organisations. The ecosystem is built around dedicated journeys for patients, doctors, hospitals, pharmacies, diagnostic laboratories and other healthcare partners, each with tools suited to their role.

Depending on availability and rollout: doctors, hospitals, diagnostic centres, laboratory tests, pharmacies, medicines, blood banks, government OPD information, emergency access and personal health-management tools.

It's built around connected healthcare rather than one isolated service. Instead of a separate app for booking or a separate directory for hospitals, Bharat Care aims to bring discovery, comparison, booking, records and provider verification together, so a patient's healthcare journey doesn't get scattered across unrelated tools.

The fragmentation patients face when finding healthcare providers, services, facilities, records, appointments and other healthcare resources.

It's Bharat Care's product philosophy — making healthcare information and access easier to understand, while keeping the platform's role and limitations clear.

Through clearer provider verification, healthcare-service information, appointment and availability details, health records, and transparent disclosure of relevant commercial and platform information.

This gateway is the starting point for the platform's different role-specific portals. The patient portal is currently available at health.bharatcare.life.

Open the patient portal and register with your name, date of birth, gender, mobile number and email ID. Mobile number and email ID are both compulsory, and each is verified by an OTP. Google sign-in is also available. You receive a unique Patient ID that links your records to you.

The patient portal is at health.bharatcare.life. The main Bharat Care gateway links directly to it, and it's where patient-facing features — doctor search, appointments, records and health tools — currently live.

Some public information on the gateway can be viewed without an account. Patient-specific services — booking appointments, viewing records, using personalised health tools — require signing in to the patient portal.

Yes. The patient portal includes areas for health history, prescriptions, lab results, uploaded documents, family profiles and insurance-related information, so this information can live in one place instead of across multiple apps or paper files.

Yes, through Family Profiles, designed for dependents and family members. This is intended to make it easier to track appointments, prescriptions and records for people who may need help managing their own healthcare, such as children or elderly parents.

Yes, in the My Documents area, where you can upload and organise documents and health reports so they're available whenever you need them, rather than searching through physical files or old messages.

Yes, in the Health History section, which is designed to hold your medical history and related records in one structured, searchable place.

Yes, in the Recent Prescriptions and prescription-record area, where prescriptions from supported consultations are made available, where applicable.

Yes — the patient app includes a notifications centre for alerts and messages, such as appointment reminders or updates relevant to your account.

Yes, through My Profile and Edit Profile, where you can update your personal and account details at any time.

Bharat Care includes Emergency SOS and emergency-support features meant to help you reach the right resources — emergency access, emergency contacts, nearest emergency care and blood-bank lookup. In a life-threatening emergency, contact local emergency services and seek immediate medical attention rather than relying solely on a digital platform.

Emergency SOS is designed for situations such as accidents and other urgent medical events. It brings together emergency access, emergency contacts and location-related functionality in one place, so you're not searching for numbers or directions under pressure. It's a discovery and access tool, not an emergency service in itself.

Yes. The patient interface includes a hospital and emergency discovery experience that uses location-based map information to help you find nearby emergency care. Results depend on the map data and provider information available for your location.

Yes — emergency and healthcare discovery features are location-dependent, so the app can show nearby hospitals, blood banks and emergency facilities. Location access may require browser or device permission, which you can grant when prompted.

Yes, through the Find Blood Bank feature, which supports blood-bank discovery near you based on location or search criteria. What you see depends on the data participating blood banks and public sources provide.

Yes. Bharat Care includes hospital and facility discovery covering beds, ICU, oxygen, operation theatre and delivery information where that data is available from the hospital or from mapped sources.

No. Bharat Care provides technology and access tools. Actual treatment comes from the relevant emergency service, hospital or healthcare professional.

Yes. Enter your address and pin code (GPS can fill them), optionally choose facilities and whether lowest price or shortest time matters more, then tap Request Ambulance. The request goes to ambulance owners listed with Bharat Care Health, and one is confirmed according to your preference. A request expires if nobody accepts within 12 hours, so in an emergency also call 108 or 112 right away.

Before confirmation, owners see your location, pin code, facilities needed, distance and a fare estimate (about ₹20/km non-AC and ₹25/km AC, minimum ₹200 and ₹250). After confirmation you see the owner or company, driver's number, ambulance number, live location and fare asked; the confirmed owner also receives your name, mobile number and exact location.

You have 30 seconds after confirmation to cancel. Live tracking and a chat then open until both sides mark the ride complete or 24 hours pass, and you can rate the ambulance afterwards. Fares are agreed directly with the owner; Bharat Care Health does not set, collect or guarantee them and is not responsible for the vehicle, driver or service. Confirm the vehicle number and fare on arrival.

A card with your blood group, allergies, key conditions and emergency contact, shown on the SOS screen so it is at hand in an emergency. You decide what to enter. The SOS text message to your emergency contact is still under development, so do not rely on it.

Yes, use Report a Reaction (ADR) on the Emergency SOS screen.

Find Doctors is under development. Where it is available, you can search by name, specialty or location, but what you see depends on which doctors have joined and completed onboarding in your area. Always check a doctor's registration number independently.

Yes — you can search by doctor name or by specialty, which is useful if you know what kind of care you need but not a specific doctor's name.

Yes. Location and provider information are used together to help you discover doctors near you. As with any location-based search, results reflect which providers have registered and are visible in your area, not every doctor practising nearby.

Yes, through an appointment-booking workflow for participating providers: selecting a clinic, choosing a date, picking an available slot and confirming the booking. Available slots depend on that doctor's own schedule and settings.

Yes, where it's supported by the provider and enabled for that service — video consultation isn't guaranteed for every doctor, since it depends on individual provider configuration.

Yes, through the Chat with Doctor function, for consultations where that option is supported by the provider.

This depends on the provider's appointment policy and booking workflow — some providers allow rescheduling within the app, while others may require contacting the clinic directly.

Cancellation depends on the provider's cancellation policy and how close to the appointment time you're cancelling.

Bharat Care's approach is to review healthcare-provider documentation before a doctor appears in patient-facing search. This is intended to reduce unverified or misrepresented providers showing up in results, though it's a documentation review rather than a guarantee of clinical quality.

No. Review the verification information shown for that provider and make your own informed decision.

They may not have joined yet, may not be available in that location or specialty, or may not have completed verification and onboarding.

To prevent fraud and confirm that only verified doctors are used, Bharat Care Health records the join time of a video consultation and takes periodic screenshots of the call, and you get a one-time alert in chat. Any further recording is covered in the Legal Pack. Recordings are opened only where a legal aspect arises, after the respondents concerned are notified.

Yes, through Find Hospital Facilities, which lets you search hospitals by name, location or the type of facility you need — for example, a hospital with an ICU or a maternity ward.

Depending on what data a hospital has provided, listings may show beds, ICU capacity, oxygen supply, operation theatre status and delivery facilities. Not every hospital includes all of this — it depends on how much information that provider has shared.

Where a hospital shares current bed-availability data, yes. This isn't available for every hospital, since it depends on the provider actively updating that information.

Yes, where ICU-related information has been provided by the hospital. Coverage varies by hospital and location.

Yes, where the participating hospital provides current oxygen-supply data. As with bed and ICU information, this depends on the hospital keeping that data updated.

Yes — hospital discovery uses map-based location information, and you can open directions through supported map services directly from a hospital's listing.

No. Verified status is only shown where a hospital has completed Bharat Care's verification process — it isn't implied simply by appearing on a map or from external geographic data.

Yes, through Book Lab Test, where you can search for diagnostic tests offered by participating laboratories and book a slot, either for home collection or an in-lab visit, depending on what that lab offers.

Yes, through Find Diagnostics, which covers diagnostic centres and imaging services such as X-rays, scans and pathology labs, based on what participating providers have listed.

Depending on participating providers, you can search for pathology tests, imaging services and other diagnostic services. The exact range available varies by lab and location.

Yes, for online lab providers: Book Lab Test shows test names, charges, whether home collection or same-day delivery is offered, and a "why best value" note, with a booking link. Search of local offline labs is under development. Prices can change, so confirm on the lab's site.

Where a participating diagnostic provider offers doorstep sample collection, you can choose that option instead of visiting the lab in person.

Yes, where the laboratory supports an in-person visit option, which is often the default if home collection isn't offered for a particular test.

Yes, in the laboratory results and record area of the patient portal, for reports delivered by participating providers. Reports from labs outside the platform can be added manually through My Documents.

Yes, through Pharmacy Search, which helps you locate pharmacies and medical stores based on your location or search terms.

Yes, through the Medicine Order journey, where available, letting you search for specific medicines rather than browsing an entire pharmacy's stock.

Yes — the medicine-order feature is designed to help you compare availability and pricing for the same medicine across supported sources, so you can see your options before ordering.

Med Kart compares online stores: brand and generic name, seller, stock status, price per unit, whether a prescription is required, a best-value mark and similar medicines, each with a buying link. You buy on the seller's own website, since Bharat Care Health does not sell medicines. Search of local offline stores is under development.

No. Medicines are supplied by the relevant pharmacy or medicine provider.

Yes, in the patient portal's prescription records, for prescriptions issued through supported consultations.

No. It doesn't replace clinical assessment or professional prescribing.

A tool to record personal health measurements over time and view your history and trends, so you and your doctor can see patterns rather than a single one-off reading.

Measurements such as blood pressure, glucose, SpO₂, weight, mood and calories, each with its own history view.

Yes — the Health Tracker shows a history and trend view of what you enter.

No. It's a recording and tracking tool — you need a measurement source or device to get a value before entering it.

Yes, blood-glucose tracking is included in the Health Tracker.

Yes, SpO₂ is included among the trackable metrics.

Yes, weight can be logged and tracked over time in the Health Tracker.

Yes, mood tracking is included alongside the platform's other health-management tools.

A personal wellness and self-assessment tool that uses information you supply — such as vitals and lifestyle habits — to generate a health-related score you can track over time.

Age, sex, vital measurements, previous blood-test information, chronic conditions, checkups, vaccinations, lifestyle habits, sleep and physical activity, where provided.

No — you can provide information according to what you know and have available.

No. A wellness or health score shouldn't be treated as a medical diagnosis.

It's intended as a self-assessment and wellness-support tool, not a substitute for a clinical examination, diagnosis or consultation.

A tool that helps you organise reminders for medicines and doses, so you're less likely to miss a scheduled dose.

Yes, you can set reminders for daily medicines, including recurring schedules.

Yes — the feature is designed to manage multiple medication reminders at once, useful if you're taking several prescriptions.

No. The reminder feature only helps you remember medicines already prescribed or selected by you.

A tool designed to help you maintain your vaccination status and identify vaccinations that may need attention.

Yes — it helps identify pending vaccination information and manage your vaccination history.

Yes — the Vaccination Tracker records whether vaccines are completed or pending.

No. Vaccination needs can depend on age, medical history, pregnancy status, indication, contraindication and other clinical factors — follow appropriate clinical or official vaccination guidance.

An AI-assisted triage and symptom-routing tool built into the patient portal. You describe your symptoms, and it helps organise them and suggest what type of healthcare professional or specialty may be worth consulting — similar to an online symptom checker, but connected directly to doctor search.

No. It's described as AI triage rather than a medical opinion, and specialty suggestions are routing suggestions, not diagnoses.

No. It shouldn't be treated as a definitive disease-diagnosis system.

Seek appropriate medical attention. If symptoms are potentially life-threatening, use emergency services rather than depending only on a symptom-checking tool.

Yes — it can pass an AI-suggested medical specialty into the Find Doctors journey as a starting search, so you don't have to guess which type of specialist to look for.

The Symptom Checker is a triage aid and shouldn't replace emergency assessment — use Emergency SOS or local emergency services for a true emergency.

A mental-health screening and support-oriented feature designed to help you reflect on symptoms you're experiencing and consider whether talking to a mental-health professional could help.

No. A screening or check-in tool shouldn't be treated as a formal psychiatric diagnosis.

It can offer screening-oriented guidance, but a clinician should make any formal diagnosis or treatment decision.

Contact emergency services, a qualified mental-health professional or an appropriate crisis-support service — don't rely only on an online screening tool.

A tool for pregnancy-related tracking and educational information, based on pregnancy timing and information you provide.

Your last menstrual period or current pregnancy week, along with optional additional details.

It can organise gestational information from what you provide. Treat any calculated date as an estimate and confirm it with a healthcare professional.

Yes — the Pregnancy Companion provides week-related educational information about pregnancy and fetal development.

No. Pregnancy education and tracking don't replace antenatal visits, clinical examinations, investigations or medical care.

A tool designed to help you explore food and nutrition information, such as calorie content, so you can make more informed everyday food choices.

Yes, the Nutrition Checker includes calorie-related food information.

No. Nutrition information shouldn't be treated as a personalised medical diet — if you have a medical condition or specialised nutritional needs, seek appropriate professional advice.

Educational guidance around yoga practices, poses, breathing exercises and related wellness activities.

Yes, through Learn Yoga's educational content and pose-based learning.

A tool designed to help you explore exercise recommendations based on your fitness goals, available equipment, time and other information you provide.

Yes — it asks about fitness level, training goals, available equipment, and pain or medical conditions before generating exercise-related guidance.

No. If you have significant pain, injury, cardiovascular symptoms or a medical condition, get an appropriate professional assessment before exercising.

A cognitive-screening-oriented tool available in the patient platform, intended for general self-assessment rather than formal testing.

No. It's identified as cognitive screening rather than a certified IQ score.

Yes, for individuals and families — but results shouldn't be interpreted as a clinical diagnosis.

Yes, through Government OPD Ticket, designed as a discovery layer that brings relevant government healthcare booking journeys into one starting point. It doesn't replace the government's own booking system, but aims to make it easier to find.

Yes — it helps you discover relevant government appointment and OPD-booking services, pointing you toward the correct official channel rather than processing the booking itself.

No. Bharat Care simplifies discovery and access; the actual service remains operated by the relevant government institution.

Health history, prescriptions, laboratory records, documents, family profiles, insurance-related information and other healthcare records — brought together so you're not tracking down paperwork from multiple providers when you need it.

Yes, in the My Documents and Records areas, where you can upload and organise reports from different providers rather than keeping them scattered across email, messaging apps or physical files.

Yes, through Family Profiles, which let you keep records for dependents and family members alongside your own — useful for parents managing a child's records, or adults helping elderly parents.

Yes. The Insurance tool has four tabs: Plans, My Policies, My Claims and Empanelled, so your cover sits alongside your other health records.

In Plans, an 11-step questionnaire asks who is covered, family size and eldest age, budget, room type, sum insured, must-have features, waiting period, maternity cover, hospital network, claim preferences, and your state and income category. Plans are then shown under Best match, Lowest premium, Highest cover and Best claim ratio, each with a booking link, and a Government schemes list shows eligibility and the official portal. Results are guidance only, so read the insurer's policy document before buying.

When you are admitted to a partner hospital, a panel shows your medicines and procedures, vitals (if available), bills paid and remaining with a payment link, and instructions for you or your relatives. It has a shareable link for family. Share it only with people you trust.

Yes, under Records, then Donate. Accept the donor agreement and privacy policy, then enter your last donation date (if any), blood group and pin code to become an active donor. From the menu you can pause alerts, record an outside donation, update your pin code, see your history, view the agreement or leave at any time.

The requester chooses emergency or not, blood group, units, pin code and hospital, then taps Request. Matching donors near that pin code are alerted. Emergency requests give a donor 5 minutes to accept and others 1 hour 30 minutes, after which other donors are alerted. For several units, donors are searched in parallel.

Before accepting, a donor sees the patient's condition and the pin-code location only. After acceptance, both receive each other's name, phone number and pin-code location. The requester can cancel the search, or mark "not needed now" until 15 minutes after acceptance; the donor can mark "not interested now" in the same 15 minutes.

Not within 120 days of your last donation. If a donor accepts a request and there is no response for 3 days, the donor is counted as having donated and is left out of searches for 120 days.

No. Donor details are self-declared. Confirm blood group and fitness through a licensed blood bank or hospital, meet at a hospital or other public place, and tell someone you trust.

Yes. Register with your address, pin code and a contact person (name, age over 18, mobile, address). After death, that person marks you available on the same tool. A requester searches by blood group, organ and location; if no donor is found the search runs for 3 months, and if one is found contact details are shared. This records a pledge only; legal and medical procedures happen outside the app.

After accepting the terms, register with your address and pin code. Your details go to a third-party verification company for testing, identity matching and sample collection, only after you accept; until then you see "Pending stem cell verification". Searches for a match run for 3 months.

No. Bharat Care Health does not encourage, arrange or take part in any payment, gift or favour for donating blood, organs or stem cells, and buying or selling human organs is prohibited by the Transplantation of Human Organs and Tissues Act, 1994. Report any demand for money through Complaint.

Bharat Care includes privacy and data-management controls as part of the patient experience, giving you visibility into what information is stored and how it can be shared.

Yes, through a Data Sharing Center built around purpose-specific consent and a consent activity history.

Not without your permission. Your data goes to a doctor, hospital, lab, pharmacy, donor, ambulance owner, insurer or stem cell verification company only when you request or approve it, and only what that request needs. Technology services that run the app (hosting, OTP delivery, Google sign-in, maps, AI) receive only the minimum technical data, not your identifiable health data. Disclosures required by law or to prevent serious harm are the only exception.

Yes — consent-management controls let you manage permitted data-sharing purposes.

You can ask to delete your account and data through Complaint or by writing to the Grievance Officer. After verification, it is deleted after 30 days if you do not use the app in that time, except records the law requires us to keep. An in-app Deactivate Account option is under development.

Certain personalised features — tracking, records, screening and other user-specific tools — require health or lifestyle information to work.

Yes, for any personalised healthcare feature you choose to use.

Only what you enter, select, upload or allow on your device: account details (name, date of birth, gender, mobile number and email ID), location when you use GPS or a pin code, your emergency profile, symptom and health-tool entries, appointments, records, donor and request details, and technical data such as device and crash logs. Each item is used for its feature, to keep the platform safe, and to improve our system. The full list, with when each item is collected and who can see it, is in Patient Portal Policy, Clause 29.2.

Through a dedicated provider journey for doctors and other healthcare organisations.

Yes — hospitals are part of the healthcare-provider ecosystem, with a dedicated portal.

Yes, through a dedicated provider journey within the ecosystem.

Yes — diagnostic laboratories are included among the supported healthcare-organisation categories.

Yes — submitted provider documentation is reviewed before a patient-facing listing is made available. This review is intended to reduce fraudulent or misrepresented listings, though it's a documentation check rather than an ongoing quality audit.

Submitted information can be reviewed, and listings can be rejected, suspended or removed when requirements aren't met.

The planned provider workflow supports multiple locations and availability schedules for participating doctors.

Yes — provider workflows are designed to let doctors manage their own availability and appointment schedules.

Role-based staff and employee workflows are planned for doctors, hospitals, laboratories, pharmacies and other healthcare organisations.

The planned hospital infrastructure includes role-based task assignment, so different staff members can own different stages of a patient's journey.

Making relevant information easier for patients to understand and compare — provider verification, service information, availability, appointments, records and applicable charges, where the required data is available.

No. The stated approach is to separate paid promotion from organic provider discovery and to make sponsored placements clearly identifiable rather than disguising them as ordinary results.

No. A paid placement isn't represented as an organic relevance or quality ranking.

Yes, where verification information is available for that provider.

Healthcare information can directly influence decisions about treatment and services. Verification helps reduce unsupported claims and gives you more context.

Some access and features may be available without payment, while certain advanced or long-term functionality may carry subscription or service-specific pricing as the platform evolves.

Where appointment payments are enabled, the amount and applicable charges are shown before payment.

Provider-facing services may use subscription, service or platform-based commercial models depending on the product and stage of rollout.

Yes, only Bharat Care Health's own campaigns for its features, health camps and awareness drives, marked Promotional. We never sell your data, and ads are not chosen using mental-health, pregnancy, sexual-health, donor, prescription or lab data. You can withdraw your permission for ads at any time.

No. The stated model doesn't allow ordinary providers to purchase misleading in-platform promotion that compromises transparency.

Yes — paid or sponsored placements are clearly identified as sponsored or featured, rather than presented as organic results.

The patient app currently supports English and Hindi, with the architecture designed to support additional Indian languages.

Yes — broader Indian-language support is planned beyond the current English and Hindi implementation.

The patient experience is designed for mobile use, but official app-download links aren't available yet.

Yes — the web-based patient portal can be accessed through a browser. App-store availability will be confirmed once an official listing is published.

Through the support and contact channel on the website, for questions, feedback, collaboration requests and corrections to published information. This is the right channel for account or platform questions rather than urgent medical concerns.

Yes — the website invites users to report corrections to published information.

Yes, through the support channel, for technical or account-related assistance.

Feedback and quality-related mechanisms are planned for participating healthcare providers and services.

No. Bharat Care is designed to help you navigate healthcare services and manage information — it shouldn't replace professional medical examination, diagnosis or treatment.

No. Tools such as the Symptom Checker and screening features shouldn't be treated as definitive medical diagnoses.

No. AI-assisted results should be used as informational or routing support — treatment decisions should be made with appropriate healthcare professionals.

Seek immediate emergency medical help and go to an appropriate emergency facility. Don't delay urgent treatment because you're using a digital healthcare tool.

No. Availability information can change and shouldn't be treated as an unconditional guarantee unless the provider has formally confirmed the reservation.

No. Verification and listing provide information about a provider — not a guarantee of clinical outcomes.

No. All tools are under development and have not been verified or approved by any government department. Use every result with caution, and consult a registered medical practitioner before acting on anything from this platform.

Find Doctors, hospital profiles, local offline medicine and lab search, Step Count, the SOS text to your emergency contact, Settings, ABHA and PM-JAY, additional languages, Truecaller and WhatsApp OTP, Deactivate Account, and automatic device readings.

They are. Doctors, hospitals, labs, pharmacies, ambulance owners, donors and other users are independent, and Bharat Care Health only connects people. Their acts, advice, charges and conduct are their own responsibility. Our responsibility is to protect your personal data with reasonable safeguards, and your legal rights are not affected.

A connected healthcare ecosystem where patients can more easily discover providers, access services, manage records, understand costs and availability, and navigate healthcare from one coordinated digital environment.

The longer-term plan includes infrastructure for participating hospitals to manage operational workflows such as patients, services, beds, payments, records and internal staff processes.

The longer-term model envisions patient-facing access to relevant inpatient information, with appropriate access controls and patient permission.

Planned patient-record and hospital workflows include controlled sharing of relevant information with authorised relatives or dependents, where permitted.

There's a stated long-term interest in interoperability with India's digital-health ecosystem, subject to the required technical, regulatory and institutional approvals.